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DEMO - ServiceNow IT Operations Management
DEMO - ServiceNow IT Operations ManagementIT Management |
| Categories | Most Recent | Top Rated | Popular Courses |
 | Uploader | Date Added | Views | Rating |
| Superadmin | 20.05.18 | 379 | No Rating | |
| Description | ||||
| Video Description ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service level visibility and automation. This video course is a comprehensive guide based on the Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on the internal IT process. It takes a service-centric approach to operations management and consolidates all your resource data into a single-system IT record. You will learn about discovery, orchestration, and MID server and cloud management, helping you take full advantage of ServiceNow IT operation management to improve the quality of service and increase service availability. By the end of the course, you will be able to achieve improved service availability, the immediate visibility of vital business services, and much more, all from the convenience of your single screen. A step-by-step learning guide to help readers implement ServiceNow IT Operations Management for their organizations. What You Will Learn Practical guide to setting up each ServiceNow ITOM feature Install and configure any required application or plugin Integrate with other provider services as deemed appropriate Explore orchestration capabilities and how to analyze data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Covers fundamentals and advanced concepts Best practices and advanced features Table of Contents INTRODUCTION TO IT OPERATIONS MANAGEMENT IN SERVICENOW The Course Overview ServiceNow ITOM Overview Dependency Views and Cloud Management Discovery and Credentials MID Server Orchestration Service Mapping and Event Management MID SERVER ESSENTIALS MID Server Architecture MID Server Configuration and Setup MID Server Installation Important MID Server Connection Parameters CONFIGURATION MANAGEMENT USING SERVICENOW DISCOVERY Configuring Discovery Discovery Credentials Setup Probes and Sensors CREATING AND MANAGING DEPENDENCY VIEWS Dependency Views Creating a New Map Indicator Saving or Loading Dependency Map Views CLOUD MANAGEMENT Exploring Integration with Different Cloud Providers Configuring Amazon AWS Cloud Discover and View AWS Resources Integrating the Service Catalogs with Cloud Provisioning AUTOMATION USING SERVICENOW ORCHESTRATION Activating the Plugin from a Developer Instance Active Directory Orchestration Creating a Service Catalog Using Orchestration Workflow EXPLORING SERVICE MAPPING Activating the Service Mapping Plugin Business Service Population Customizing Service Mapping MONITORING USING EVENT MANAGEMENT Setting and Configuring Event Management Event Sources and Properties Setup Configuring a Connector Instance Event Mapping Rules and Filters Creating Event Field Mappings | ||||
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