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DEMO - ITIL Intermediate LifeCycle CSI
DEMO - ITIL Intermediate LifeCycle CSI IT Management |
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| This ITIL Intermediate-level training with trainer Chris Ward helps prepare you to take the ITIL-CSI exam while learning the principles of ITSM in regards to continual service improvement. Recommended skills: Experience with the Information Technology Infrastructure Library ITIL framework and at least the ITIL Foundations level certificate. Some experience in an IT service provider organization such as service desk/help desk, IT consulting, etc. Recommended equipment: None Related certifications: ITIL Intermediate Lifecycle ' CSI certificate. Related job functions: Systems administrator Network administrator CSI manager IT project manager Continual Service Improvement is widely regarded as the toughest of the ITIL Intermediate Lifecycle module exams. However, it is one of the most important Lifecycle stages as it focuses on improving the IT services that your organization provides. This Nugget course will help you understand the purpose and business value of CSI, learn the methods and techniques, integrate with other ITIL Lifecycle stages, and prepare you to take the Intermediate-level exam associated with CSI. Make sure you take plenty of notes as we begin a journey to "continually improve!" CBT Nuggets, through EXIN, is an AXELOS Accredited Training Organisation ATO for ITIL ITIL is a registered trademark of AXELOS Limited 1. Introduction 10 min 2. Terminology Review 14 min 3. CSI - Purpose and Objectives 7 min 4. CSI - Scope and Business Value 12 min 5. The CSI Approach 9 min 6. CSI Principles: Service Level Management and Ownership 11 min 7. CSI Principles: Deming Cycle and Knowledge Management 11 min 8. CSI Principles: Service Measurement and Baselines 9 min 9. CSI Principles: ITSM Framework and IT Governance 10 min 10. Seven Step Improvement Process - Purpose and Objectives 12 min 11. The Seven-Step Improvement Process: Scope and Business Value 9 min 12. The Seven-Step Improvement Process: Policies and Principles 8 min 13. The Seven-Step Improvement Process: Basics 12 min 14. The Seven-Step Improvement Process: Step 1 Identification 11 min 15. The Seven-Step Improvement Process: Step 2 Define the Data 11 min 16. The Seven-Step Improvement Process - Step 3 Gather the Data 17 min 17. The Seven-Step Improvement Process: Step 4 - Process Data 11 min 18. The Seven-Step Improvement Process: Step 5 Analyze Data 10 min 19. The Seven-Step Improvement Process: Step 6 Present and Report 17 min 20. The Seven-Step Improvement Process: Step 7 Implementation 14 min 21. The Seven-Step Improvement Process: Triggers, Challenges, and CSFs 14 min 22. CSI Methods and Techniques - Assessments 20 min 23. CSI Methods and Techniques - Gap Analysis 7 min 24. CSI Methods and Techniques - Benchmarking Introduction 11 min 25. CSI Methods and Techniques - Benchmarking Continued 14 min 26. CSI Methods and Techniques - Service Measurement 15 min 27. CSI Methods and Techniques - Metrics and KPIs 19 min 28. CSI Methods and Techniques - Balanced Scorecard 12 min 29. CSI Methods and Techniques - SWOT Analysis 8 min 30. CSI - Methods and Techniques - ROI and Business Cases 13 min 31. CSI Methods and Techniques - Service Reporting 13 min 32. CSI Methods and Techniques - Availability Management 8 min 33. CSI Methods and Techniques - Capacity Management, BCM and ITSCM 10 min 34. CSI Methods and Techniques - Problem, Knowledge, and Risk Management 15 min 35. Organizing for CSI - Primary Roles 14 min 36. Organizing for CSI - Support Roles in the Seven-Step Improvement Process 11 min 37. Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release/Deployment Management ...14 min 38. Technology Considerations - Event, Automated Incident/Problem Resolution, and Business Intelligence Tools 13 min 39. Implementing CSI - Getting started 12 min 40. ITSM Governance 9 min 41. CSI and Organizational Change - Overview 10 min 42. Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition 8 min 43. Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision 10 min 44. Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins 6 min 45. Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change 9 min 46. CSI, Culture and Communication 14 min 47. Implementation Challenges, CSFs, and Risks 11 min 48. ITIL - CSI Exam Cram #1 13 min 49. ITIL - CSI Exam Cram #2 14 min | ||||
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