Question ID 22491	Which of the following is the PRIMARY objective of an IT performance measurement process?
Option A	Minimize errors
Option B	Gather performance data
Option C	Establish performance baselines
Option D	Optimize performance
Correct Answer	D

Description An IT performance measurement process can be used to optimize performance, measure and manage products/services, assure accountability and make budget decisions. Minimizing errors is an aspect of performance, but not the primary objective of performance management. Gathering performance data is a phase of IT measurement process and would be used to evaluate the performance against previously established performance baselines.
Update Date and Time 2018-04-03 06:32:05

 

Question ID 22492	The IT balanced scorecard is a business governance tool intended to monitor IT performance evaluation indicators other than:
Option A	financial results.
Option B	customer satisfaction.
Option C	internal process efficiency.
Option D	innovation capacity.
Correct Answer	A

Description Financial results have traditionally been the sole overall performance metric. The IT balanced scorecard (BSC) is an IT business governance tool aimed at monitoring IT performance evaluation indicators other than financial results. The IT BSC considers other key success factors, such as customer satisfaction, innovation capacity and processing.
Update Date and Time 2018-04-03 06:34:07