Question ID 22526	The IT balanced scorecard is a business governance tool intended to monitor IT performance evaluation indicators other than:
Option A	financial results.
Option B	customer satisfaction.
Option C	internal process efficiency.
Option D	innovation capacity.
Correct Answer	A

Description Financial results have traditionally been the sole overall performance metric. The IT balanced scorecard (BSC) is an IT business governance tool aimed at monitoring IT performance evaluation indicators other than financial results. The IT BSC considers other key success factors, such as customer satisfaction, innovation capacity and processing.
Update Date and Time 2018-04-04 05:08:05

 

Question ID 22527	Before implementing an IT balanced scorecard, an organization must:
Option A	deliver effective and efficient services.
Option B	define key performance indicators.
Option C	provide business value to IT projects.
Option D	control IT expenses.
Correct Answer	B

Description A definition of key performance indicators is required before implementing an IT balanced scorecard. Choices A, C and D are objectives.
Update Date and Time 2018-04-04 05:08:50